Frequently Asked Questions
Things You Should Know
If your child does not absolutely love their first day at camp, we will give you
a full refund, no questions asked. Sorry, but no refunds will be offered after two days of camp.
Swim Safety Rules
We take swim safety very seriously. We want to assure you that we have put many safety precautions in place and our staff are
well trained in supervising group swims. In fact, many of the swim policies and procedures we invented many years ago are
now part of the City of Ottawa regulations for all swim groups and specifically camps.
SWIM RULES FOR ALL CITY OF OTTAWA POOLS
- Our swim policies are firm. "If you don't follow our rules, you don't swim."
- At March Break Camp only, 5 and 6 year olds will attend our afternoon public swims. At Summer Camp, 5 and 6 year olds DO NOT ATTEND OUR AFTERNOON SWIMS. They will instead
visit local splash pads or remain at the school for afternoon activities including arts and crafts, movies, sports and cooperative games.
- All 5 and 6 year olds MUST WEAR A LIFEJACKET. They are not permitted to take the swim test. They will be given an orange bracelet to wear during swim time.
- All 7 year olds and older must complete a swim test every day before they start their swim. Every camper must attempt
to swim approximately 10 meters (30 feet) unassisted (our staff are in the water). If a camper chooses not to do the test or
is unable to complete the test without assistance, we will make sure they put on a lifejacket. At this point, they will have a second
wristband (orange in color) put on to identify them as a "lifejacket kid". All campers wearing a lifejacket will be placed
in a group of 3 or 4 campers and assigned to a specific counselor who will stay with the group at all times.
- All campers (and staff) will wear a colored wristband to identify them as campers with Camps Canada.
- All campers will be paired up with a buddy for the duration of the swim.
- "Lifejacket kids" must keep their lifejackets on for the duration of the swim. We have a zero tolerance policy for kids who remove their own
lifejacket. Those who do, will be removed from the pool and sit out the rest of the swim. We will inform mom and dad at the
end of the day and discuss the procedure for our next swim.
Campers are divided by age (not gender) into the following Cabin Groups:
|Freshman||5, 6 year olds (insurance states:campers must be 5 on the first day of camp)|
|Sophomore||7, 8 year olds|
|Junior||9, 10 year olds|
|Senior||11, 12 year olds|
There is always at least one Teacher, Senior Staff or Returning Staff with each Cabin Group.
We can accommodate requests for siblings and friends to be in the same Cabin Group
as long as they are fairly close in age. Obviously, we can not group a 5 year old
with an 11 year old during sports time. Campers do spend a fair bit of time
together at our afternoon activities. Please provide friend requests on
your registration form.
Pre and Post Camp Care
There is no fee for our pre and post camp care hours.
||7:30 am to 8:30 am
(many off-site camps leave our locations at 9:00am sharp)
||8:30 to 4:30pm
||4:30 to 5:30pm.
If you plan to pick your child up early from camp, be sure to communicate this to the Camp
Director so he/she can tell you where campers will be at your desired pick up time.
YOU MUST PRESENT PHOTO IDENTIFICATION EVERY DAY
when picking up your child. This will help to ensure the safety of
your child. You are asked to sign your child in and out each day. This allows us to track your child's attendance and for security reasons to
make sure that we know who is picking them up at the end of the day.
Lunch Plan (optional)
Our lunch plan is optional and may be added for a fee at the time of registration.
5 day weeks: $34/week
4 day weeks: $28/week
All food and snacks provided by Camps Canada are "NUT FREE".
Along with the main course, campers also receive a drink of juice and a dessert like pudding, jello, or cookies.
|Wednesday||All Beef Hotdogs|
Campers will be asked to choose the type and quantity of pizza, subway and hotdogs on their first day of camp each week.
Pizza choices are 1 or 2 slices: cheese only or cheese and pepperoni.
Subway choices are 6 inch or 12 inch on white bread: HAM (cheese, lettuce, ham) or VEGETARIAN (cheese, lettuce, tomato) or
3 MEAT (cheese, lettuce, pepperoni, bologna, salami).
Mayonnaise and mustard are provided on the side only.
Adding Lunch to an Existing Registration
The deadline for adding the lunch plan to your existing registration is June 15.
Before June 15, you can add the lunch plan to your registration by sending a bank transfer by email to email@example.com or by calling the office with your credit card.
Camps Canada provides a nut free camp environment. We do not provide any
foods that contain nuts and nut products and we strongly encourage families
to refrain from sending foods with nut products to camp.
Staff training regarding life threatening allergies ensures a proactive
approach to food safety. Our staff are CPR and First Aid trained so that
they will respond appropriately should there be an anaphylactic reaction.
Our counselor to camper ratio is always a minimum of 1:8. There is always at least one Teacher, Senior Staff or Returning Staff with each Cabin Group.
Reluctant, First-Time Campers
For many children, attending camp is the highlight of their summer. For
others, usually first-timers, preparing for camp can cause a great deal
of anxiety. For them, a new environment, meeting new friends, and
adjusting to a new counselor are events that may cause discomfort and
apprehension. Not to worry. "I won't go" or "I don't want to go"
are not unexpected responses. With care and positive exposure to camp,
apprehension quickly disappears.
Unfortunately, we do not allow campers to sign up for only specific days of the week. All campers must pay for, and attend every day.
Managing Your Account
You can view and manage your account by signing in to your secure Camps Canada account using your PIN and Email. This will allow you to change information
online, like your mailing address, telephone numbers, email, etc.
Did you know that receipts for camp are often tax-deductible?
As soon as you complete registration, you will receive an official receipt. It will be sent by email
along with your confirmation. If you misplace your receipt or wish to print it at any time, simply
sign in to your secure Camps Canada account and print it from there.
As soon as you complete registration, you will receive confirmation. It will be sent by email
along with your receipt. If you misplace your confirmation or forget what week(s) you signed up for,
simply sign in to your secure Camps Canada account and view it from there. You will also receive an
automated email reminder on the Friday before your chosen camp week.
You may pay your camp fees by post-dated cheque. However, please be advised
that your child’s spot in camp for that week is not guaranteed until your
cheque has been received in our office. In order to reserve your spot
instantly, please complete our online registration form and make payment
by credit card. Otherwise, you run the risk of having the camp fill up
before your cheque has been received.
Requests for cancellation must be made using our Cancellation Form.
Our deadline for cancellation is February 13, 2017 for March Break Camp and June 1, 2017 for Summer Camp. After this date, you have two options to choose from when
cancelling a registration. Please note your choices below.
Refund Cheque - You can receive a refund cheque for your full amount paid less a $50
Credit Note - You can receive a credit note for your full amount paid with no cancellation
fee. This credit note allows you to register in a Camps Canada camp at a future date this summer or next.
Your credit note will expire on Sept 1 of next year. Your camp credit is transferable to any person and may be used for any Camps
Change Requests must be made using our Change Form.
Our deadline for changes to your registration is February 13, 2017 for March Break Camp and June 1, 2017 for Summer Camp. After this date, a change fee of $20 per change
will be levied. We will provide confirmation by email of your change once we have received:
1. Your "Change Form" form by scan, mail or fax
2. Payment of $20 per change.
All parents with children attending Horseback Camp will need to complete a Horseback Waiver. You can download
and bring a copy to camp on the first day or simply complete one when you arrive at camp on the first day.
Extreme Heat Policy
A heat warning is automatically declared when Environment Canada
forecasts a humidex of 40 or more for at least two consecutive days.
Our staff understand the damaging effects of overexposure to the sun's rays and so we have
established some specific policies that protect our campers and still allow them to enjoy the
outdoors. Our staff teach campers to protect themselves by asking them to do the following:
1. wear a hat
2. wear light coloured clothing
3. always wear sunscreen - water proof sunscreens are designed to last the entire day
including up to an hour in the water. Sunscreen reminders are made several times throughout
the day and campers are encouraged and assisted by counselors to re-apply during the day.
Waterproof sunscreen should be applied at home prior to arriving at camp.
4. stay in the shade or in the pool as much as possible
5. take frequent breaks
6. increase fluid intake
Rain or Shine
All camps will operate rain or shine. However, as disappointing as it is, we reserve the right to hold
back our off-site camps due to rain and especially forecasts of thudershowers and lightning. We will make decisions
at camp on a case by case basis. Golf, Horseback and Swim Camps in particular will be affected. These campers will
have a choice to join either our regularly scheduled indoor Arts and Crafts or MultiSport programs. Unfortunately,
we do not offer refunds for inclement weather.
Camps Canada will administer medication only after parents have completed a "REQUEST FOR
ADMINISTRATION OF PRESCRIPTION MEDICATION"
form. This form provides permission to employees of Camps Canada
to administer medication and/or emergency injections to campers during camp hours as per details provided on
the form. Administration of medication will not be provided without this completed and signed form.
The parent/guardian of a camper with a serious health concern is strongly encouraged to have
proper identification on the student at all times (i.e., Medic Alert Bracelet) and is responsible for
providing, in advance, medication/supplies for any treatment required in a life-threatening situation.
These health concerns include, but are not limited to: severe allergies and anaphylactic shock, severe
asthma, seizures and diabetes.
Epipens, Life-threatening Allergies
We have a perfect safety record in dealing with life-threatening allergies. In today's climate
it's something that is quite common. Staff training regarding life threatening allergies ensures a proactive
approach to safety. Our staff are CPR and First Aid trained so that they will respond appropriately should
there be an anaphylactic reaction. Please be sure to complete a "REQUEST FOR
ADMINISTRATION OF PRESCRIPTION MEDICATION"
form if your child carries an epipen. See "Administering
Please bring two (2) epipens and one (1) photo of your child to camp. Your child should keep an epipen on them at all times (in
a fanny pack) and we will keep the other in our first aid kit, which is always close by. Sending a small photo
of this camper is also very helpful.
Sale items, Price Adjustments
Camps Canada will refund the difference to you if an item's price drops within 7 days of your purchase date. Regular-priced items
are eligible for price adjustments, but previous discounted items (ie. earlybird discounts, priority pricing discounts) are not eligible for price adjustments.
Lost and Found
There are two laws of camp Lost and Found. First, more is lost than found. And second, if it can get lost, it
will. On a regular basis we try to comb through the Lost and Found bin to reunite articles with their owners. To
make the process easier, please label everything clearly.
Despite our best efforts to return lost articles to their owners during the summer, there are always,
inevitably, several bags of Lost and Found at the end of the season. It continues to be our policy to
make every attempt to return any labelled clothing at the end of the summer. Lost and Found is brought
to our office in late August where it may be picked up. We will phone you and let you know that the
found item is in the office.
After SEPTEMBER 1, all unclaimed lost and found items will be donated to a local charity.